Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website, mobile site, applications, and related services (collectively, the “Platform”) operated by [Company Legal Name] (“Darling A”, “we”, “us”, or “our”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. DEFINITIONS

1.1 “Customer” means any person or entity that uses the Platform.

1.2 “Business Customer” means a Customer purchasing for resale, distribution, manufacturing, foodservice, or other commercial use.

1.3 “Products” means any goods offered for sale on the Platform, including vegetable oil and related items.

1.4 “Order” means a request to purchase Products submitted through the Platform.

1.5 “Content” means text, images, graphics, logos, product descriptions, pricing, and other material on the Platform.

2. ELIGIBILITY & ACCOUNT REGISTRATION

2.1 You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform and place Orders.

2.2 If you use the Platform on behalf of a business or organization, you confirm you have authority to bind that entity to these Terms.

2.3 You agree to provide accurate, current, and complete information during registration and checkout and to keep it updated.

2.4 You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. ACCEPTABLE USE

You agree not to:

- Use the Platform for any unlawful, fraudulent, misleading, or harmful purpose.

- Interfere with or disrupt the security or operation of the Platform.

- Attempt to gain unauthorized access to systems, data, or accounts.

- Copy, scrape, harvest, or reuse Platform Content without written permission.

- Upload, transmit, or distribute malware or harmful code.

- Infringe any intellectual property or other rights of Darling A or third parties.

4. PRODUCTS, DESCRIPTIONS & AVAILABILITY

4.1 We aim to ensure Product descriptions, images, specifications, and availability are accurate.

4.2 Product images are for illustration; packaging and labeling may change from time to time.

4.3 Availability is not guaranteed; Products may be out of stock, limited, or discontinued without notice.

4.4 We may impose purchase limits per Order, per account, or per delivery address.

5. PRICING, TAXES & PROMOTIONS

5.1 Prices are displayed in NGN (₦) unless stated otherwise and may change without notice.

5.2 Taxes, delivery fees, service fees, and other charges (if any) will be shown during checkout or on your invoice/receipt.

5.3 Promotions, coupons, and discounts may be subject to additional conditions, time limits, quantity limits, and eligibility rules.

5.4 Pricing Errors: If a Product is listed at an incorrect price due to an error, we may cancel the Order (in whole or in part) and refund amounts paid for affected items, even after confirmation.

6. ORDER PLACEMENT, ACCEPTANCE & CANCELLATION

6.1 By placing an Order, you make an offer to purchase Products. We may accept or reject Orders at our discretion.

6.2 An Order is considered accepted when we confirm it and/or dispatch the Products, whichever occurs first.

6.3 We may cancel Orders for reasons including suspected fraud, stock unavailability, pricing errors, address verification issues, or delivery constraints.

6.4 Customer cancellations may be requested before dispatch. Once dispatched, cancellation may not be possible and refunds/returns will follow the applicable policy.

7. PAYMENTS

7.1 Available payment methods may include card, bank transfer, USSD, wallet, cash (where applicable), and other methods as offered.

7.2 You authorize us (and our payment processors) to charge the payment method you provide for the total Order amount.

7.3 For bank transfers, processing may occur only after payment is confirmed.

7.4 We may conduct verification checks and request additional information to protect Customers and prevent fraud.

8. DELIVERY, PICKUP & RISK OF LOSS

8.1 Delivery timelines are estimates and may be affected by factors outside our control (traffic, weather, public holidays, regional restrictions, operational constraints).

8.2 Delivery is completed when Products are delivered to the address you provide or collected at an agreed pickup location.

8.3 Ensure a responsible person is available to receive delivery where required.

8.4 Risk of loss transfers to you upon delivery/collection, except where required otherwise by applicable law.

9. INSPECTION ON DELIVERY

9.1 Please inspect Products upon delivery. If Products appear damaged, leaking, tampered with, or incorrect, notify the delivery personnel (where present) and contact us as soon as possible.

9.2 For safety and hygiene reasons, certain consumable goods may have restricted return eligibility except where defective, damaged in transit, or incorrect, subject to our Refund/Return Policy.

10. RETURNS, REFUNDS & EXCHANGES

10.1 Returns and refunds are governed by our Refund Policy and, where applicable, Return Policy and Cancellation Policy.

10.2 If there is a conflict, the specific policy related to the issue (refund/return/cancellation/shipping) will prevail.

11. PRODUCT QUALITY, HANDLING & STORAGE

11.1 Some Products require appropriate storage and handling to maintain quality (e.g., store in a cool, dry place away from direct sunlight/heat).

11.2 We are not responsible for deterioration caused by improper storage or handling after delivery.

12. BUSINESS CUSTOMERS (WHOLESALE / DISTRIBUTION)

12.1 Business Customers may be subject to additional terms, including minimum order quantities, credit terms, territory rules, and verification requirements.

12.2 Unless agreed in writing, we do not guarantee exclusivity, territory protection, or supply volumes.

12.3 Business Customers are responsible for ensuring compliance with applicable laws and regulations for resale and distribution.

13. INTELLECTUAL PROPERTY

13.1 The Platform and all Content are owned by or licensed to Darling A and are protected by intellectual property laws.

13.2 You receive a limited, revocable, non-exclusive, non-transferable license to use the Platform for lawful purposes.

13.3 You may not reproduce, distribute, modify, or exploit any Content without our prior written consent.

14. USER SUBMISSIONS (REVIEWS / FEEDBACK)

14.1 If you submit reviews, feedback, suggestions, or other materials, you grant us a worldwide, royalty-free, perpetual license to use them for lawful business purposes, subject to applicable law.

15. THIRD-PARTY SERVICES

15.1 The Platform may use or link to third-party services (including payment providers). We do not control third-party services and are not responsible for their policies or practices.

16. PRIVACY

16.1 Your use of the Platform is also governed by our Privacy Policy.

17. DISCLAIMERS

17.1 To the maximum extent permitted by law, the Platform and Products are provided “as is” and “as available”.

17.2 We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, except where required by law.

17.3 Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

18. LIMITATION OF LIABILITY

18.1 To the maximum extent permitted by law, Darling A will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business interruption.

18.2 Our total liability for any claim related to an Order will not exceed the amount you paid for that specific Order giving rise to the claim, unless applicable law requires otherwise.

19. INDEMNITY

You agree to indemnify and hold harmless Darling A and its officers, directors, employees, agents, and affiliates from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Platform, violation of these Terms, or infringement of third-party rights.

20. SUSPENSION & TERMINATION

We may suspend or terminate access to the Platform if we reasonably believe you violated these Terms, engaged in fraud, or created legal or security risk.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time. The “Last updated” date will reflect the latest revision. Continued use of the Platform after changes take effect means you accept the updated Terms.

22. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the Federal Republic of Nigeria. Parties will attempt to resolve disputes in good faith first. If unresolved, disputes shall be submitted to the courts of [State], Nigeria, which shall have jurisdiction, subject to applicable law.

23. SEVERABILITY

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

24. ASSIGNMENT

You may not assign these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.

25. CONTACT INFORMATION

If you have questions about these Terms, contact:

Company: [Company Legal Name]

Address: [Company Address, City, State, Nigeria]

Email: [support@yourdomain.com]

Phone: [Phone Number]

Website: [https://yourdomain.com]