Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how [Company Legal Name] (“Darling A”, “we”, “us”, or “our”) collects, uses, shares, stores, and protects your personal information when you access or use our website, mobile site, applications, and related services (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.

1. WHO WE ARE (DATA CONTROLLER)

Company: [Company Legal Name] (Darling A)

Address: [Company Address, City, State, Nigeria]

Email: [privacy@yourdomain.com] / [support@yourdomain.com]

Phone: [Phone Number]

2. SCOPE

This Policy applies to:

- Visitors browsing our Platform

- Customers placing orders (retail or business/wholesale)

- Vendors/Sellers and Distributors (where applicable)

- Delivery partners and service providers interacting with Platform data

It also applies to communications with our support teams (including chat, email, phone, and WhatsApp where used).

3. INFORMATION WE COLLECT

We may collect the following categories of information:

3.1 Information you provide directly

- Identity data: full name, date of birth (if required), gender (optional)

- Contact data: phone number, email address, delivery address, billing address

- Account data: username, password (encrypted/hashed), profile details

- Business data (for B2B/distributors): company name, CAC/registration details (if provided), business address, tax/identification info (if applicable), distributor codes, territory details

- Order data: items purchased, quantities, delivery instructions, order notes, refund/return requests, invoice details

- Payment-related data: payment method and payment confirmations (NOTE: we do not store full card details; card payments are handled by payment processors)

- Communications: messages sent to our support (chat transcripts, emails, call logs where permitted), complaints, feedback, reviews

3.2 Information collected automatically

- Device and usage data: IP address, device identifiers, browser type, operating system, pages viewed, referral URLs, time spent, clickstream data

- Cookies and similar technologies: session cookies, analytics cookies, and preference cookies (see Cookies section below)

- Location data: approximate location based on IP, and/or location you provide for delivery

3.3 Information from third parties

- Payment processors: transaction confirmations, fraud signals, chargeback notifications

- Delivery partners: delivery status updates, proof of delivery (where applicable)

- Marketplace vendors/sellers (if the Platform supports multiple sellers): order fulfillment updates and related customer service information

- Fraud prevention/verification tools: identity or risk indicators (where applicable)

4. WHY WE USE YOUR INFORMATION (PURPOSES)

We use your information to:

- Create and manage your account

- Process and fulfill orders (including delivery, returns, and refunds)

- Provide customer support and resolve disputes

- Communicate with you about orders, service updates, and policy changes

- Verify identity and reduce fraud, abuse, and unauthorized activity

- Manage business relationships (B2B onboarding, credit eligibility, distributor/territory operations, where applicable)

- Improve our Platform (analytics, troubleshooting, performance monitoring)

- Comply with legal obligations (tax, accounting, audits, regulatory compliance)

- Send marketing communications (only where permitted and according to your preferences)

5. LEGAL BASIS FOR PROCESSING (NIGERIA)

Where applicable under the Nigeria Data Protection Act (NDPA) and/or the Nigeria Data Protection Regulation (NDPR), we process personal data on one or more of these legal bases:

- Contract: to provide the services you request (e.g., fulfill an order)

- Consent: for optional features like marketing communications or certain cookies

- Legitimate interests: to improve services, prevent fraud, secure the Platform, and maintain business operations (balanced against your rights)

- Legal obligation: for compliance with laws, regulations, and lawful requests

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

- Keep you logged in and maintain your session

- Remember preferences (e.g., language, region)

- Analyze traffic and usage (analytics)

- Improve security and prevent fraud

You can control cookies through your browser settings. If you disable cookies, some features of the Platform may not function properly.

7. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

- Vendors/Sellers (if applicable): to fulfill your order, handle returns/refunds, and provide support

- Delivery/logistics partners: to deliver your order and provide status updates

- Payment processors and banks: to process payments and prevent fraud

- Technology service providers: hosting, databases, email/SMS providers, customer support tools, analytics providers

- Professional advisers: legal, accounting, audit, and insurance advisers where necessary

- Regulators and law enforcement: where required by law, court order, or to protect rights and safety

- Corporate transactions: if we undergo a merger, acquisition, or sale of assets, your data may be transferred subject to safeguards

We do not sell your personal information.

8. INTERNATIONAL TRANSFERS

If we transfer personal data outside Nigeria (e.g., to cloud providers or service vendors), we will take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable data protection requirements.

9. DATA RETENTION

We keep personal information only as long as necessary for the purposes described in this Policy, including:

- Account data: while your account remains active and as required for legal/compliance reasons

- Order and payment records: for accounting, tax, audit, and dispute resolution (often for several years, depending on legal requirements)

- Support communications: for quality assurance, training, and dispute handling

When data is no longer needed, we securely delete, anonymize, or archive it.

10. SECURITY

We implement reasonable technical and organizational measures to protect your information, including access controls, encryption in transit where applicable, and monitoring for suspicious activity.

However, no method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential.

11. YOUR RIGHTS

Subject to applicable law, you may have rights to:

- Request access to your personal data

- Request correction of inaccurate or incomplete data

- Request deletion of your personal data (where legally permitted)

- Object to processing or request restriction of processing

- Withdraw consent (where processing is based on consent)

- Request data portability (where applicable)

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before processing your request.

12. MARKETING COMMUNICATIONS

If you opt in (or where otherwise permitted by law), we may send you promotional messages. You can opt out at any time by:

- Clicking the unsubscribe link in emails (if provided), and/or

- Updating your notification preferences, and/or

- Contacting us directly

We may still send non-marketing messages about your orders, account, and important service updates.

13. CHILDREN’S PRIVACY

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take steps to delete it.

14. LINKS TO THIRD-PARTY SITES

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version. If changes are material, we may notify you via the Platform or other means.

16. CONTACT & COMPLAINTS

If you have questions, requests, or complaints about this Privacy Policy or how we handle your data, contact:

Email: [privacy@yourdomai]

Phone: [Phone Number]

Address: [Company Address, City, State, Nigeria]

If you are not satisfied with our response, you may escalate your complaint to the relevant Nigerian data protection authority/regulator, where applicable.

IMPORTANT NOTE

This template is provided for operational use and should be reviewed by qualified legal counsel to ensure it matches your exact payment flows, vendor/distributor structure, data processing activities, and regulatory obligations.